Understanding Your Poly Clay Play Account
Welcome! Whether you're new to Poly Clay Play or just need a refresher, here’s everything you need to know about managing your account, tracking orders, and making the most of your shopping experience.
Signing In & Creating an Account
To access your account, click Sign In at the top of the page.
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If you’re new, click Create an Account to get started.
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Once signed in, you can return to your account anytime by clicking Account at the top of the page while you shop.
Orders & Order Status
When signed in, you’ll see a list of your past orders. Click on any order number to view full details.
Order Status Terms:
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Awaiting Payment – We haven’t received your payment yet.
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Awaiting Fulfillment – We’re gathering all the fun goodies you ordered.
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Awaiting Items for Shipment / Partially Shipped – Some items may have shipped; others are on the way to us and will ship soon.
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Completed – If you ordered digital items only, your order is complete. Click the arrow to download your files.
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Shipped – Your full order has shipped. Tracking info will be shown if available.
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Cancelled – Your order was cancelled. If this seems incorrect, please reach out.
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Refunded – All or part of your order has been refunded to your original payment method or issued as store credit.
Managing Your Addresses
View and manage the addresses we have on file for you.
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You can edit or delete any address.
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Duplicate addresses may appear if an order was started but not completed—feel free to clean those up!
Note: Poly Clay Play will never share or sell your personal information.
Account Settings
Update your email address or password anytime.
To change your email address:
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Click Login at the top of the page.
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Enter your current email and password.
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Click Account Settings.
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Enter your new email and confirm your current password.
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Click Update Details.
? Creating & Sharing Wish Lists
Love something but not ready to buy? Add it to your Wish List!
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Click the ❤️ icon on any product page.
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Choose an existing list or create a new one.
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You can create multiple lists—like “Birthday” or “Studio Must-Haves.”
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Want to share your list with friends or family? Click Share Wish List.
While shopping, make sure the correct Wish List is selected. You’ll see the option to add items to your cart or your chosen list.
You can edit, delete, or share your lists anytime—it’s all up to you!
