Shipping Information and Ways to Save at Poly Clay Play

Customer Service - I'm always happy to help you.  If you send a note, I will respond.  If you don't hear from me, then your email probably got lost in cyberspace... please send another note.  It's just lil' ol' me here and I do my best to get orders shipped as quickly as possible.  Most orders go out the same or the next day.  I try to treat you the way I would like to be treated.

Why isn't First Class an option?  You can sometimes choose USPS First Class but to be honest, I like using Priority mail because it includes insurance, tracking and it gets there quickly but, your shipping options are calculated by the USPS. If you don't see a First Class option, then the package weighs more than the USPS will allow for a First Class package and it has to ship Priority.  I don't have a choice.

Handling Fee Returned - There is a small handling fee charged once per order.  You can get it returned and make a nickle in the process.  See Incentives below.

USA $100 orders ship free -When your product total reaches $100 dollars you will have the option to choose free shipping.

Great Prices - On most items, I don't charge the suggested price.  Some prices are several dollars cheaper and some are only a few pennies but I figure, every little bit I can save you is a good thing.  When I charge less than the SRP, the site puts a box showing the item "On Sale" when in fact that is the every day low price.

Incentives - I set up incentives for loyal customers.  On your third order placed at Poly Clay Play, you will get a small discount automatically since you continue to shop with me.  On your 6th order you get a bigger discount and on your 9th and all future orders, a $3 discount is automatically applied to your order.

Rewards Program - You earn perk points you can use on future orders.  For every dollar you spend, you get a point. Points can be redeemed for free items or coupons for percentage discounts or coupons for money off your total order.  Visit the Rewards Program page and click on Join Today to see the current offers. (Be sure to click Show More).  You can earn enough points to get a NEVERknead Machine almost free.  To be able to offer it, this program costs me over $50/month but I feel your loyalty is worth it so thank you!

Coupons - Occasionally, I offer coupon codes so you can save even more!  Most of the time, these codes are offered through my newsletter.  Be sure to sign up if you haven't already.  The newsletter is sent anywhere from 1 to 4 times a month and you can opt out anytime.  Read more about how they work here.

Out of Stock Items - I recently made the decision to track inventory on the web site.  This means, you will only be able to purchase the quantity that is in stock of any particular product.  Please bear with me.  I have thousands of products so it is taking some time to get all the products updated.  There may still be an occasion when you order something that is out of stock.  If so, I will send a message or I may automatically issue store credit for the missing item so your order will not be held up.

Where's My Order? If your order hasn't shipped in the expected amount of time, please check the home page.  I visit my grandkids several times a year.  When I am gone for an extended amount of time I post notice on the home page as well as at the top of the box you are required to check to complete your order.  Quite often you will find a coupon code there as my thank you for your patience.

I appreciate your patronage!  I am not out to be a millionaire but I do need to make a living and I appreciate you. 

If you have more questions, please fill in the form below to send me a note.