Frequently Asked Questions

Why can't I add it to my cart? - If there isn't a button to add a product to your cart, it is out of stock.  Please check back or send a note if you are desperate for a certain item.  I can tell you when I expect more.

Why didn't I get Free Shipping? - The free shipping applies after any discounts are applied.

Why am I being charged sales tax? - If you live in Texas, you will be charged because Poly Clay Play is in Texas.  Otherwise, if you were charged tax, you used Amazon Pay as your form of payment.  They automatically add tax.

How fast will orders ship? - I try to ship the same or next day.  Orders with Poly Clay Play Cutters or Texture Rollers are printed in house so your order may be delayed if they are not in stock.  Best Flexible Molds and Frozen Charlotte molds are poured in house.  If there are not any poured, your order may be delayed. Inka Gold towers may be delayed a day or two.  Small jars are filled when they are ordered.  Clay and other items: There are times when I add products to the site because I know they will arrive in a few days.  In those cases, your order will be delayed until my shipment comes in.  Your order will be marked "Awaiting Items for Shipment".  Add a comment when you place your order if you are in a hurry and I will do my best to meet your deadline.  If I can't I'll send a note so you can decide what you want to do.

Orders placed after mail has been picked up (normally noon CST, sometimes later), will go out the next day at the earliest.

How are orders shipped? - I use USPS.  Clay will be put in a heat resistant bag first and then the appropriate size package to ship by USPS.  Priority Mail usually arrives in 2 - 3 days.

Where does Poly Clay Play ship to? - United States, Puerto Rico and Canada.  I recently made the decision to stop shipping worldwide because of the VAT restrictions.

More Questions?
If you have another question, please send a note using the form below or give me a call.  I am happy to answer!
If I don't answer the phone, please leave a message and I will get back to you as quickly as possible.