Frequently Asked Questions
Welcome to the Poly Clay Play FAQ! If you don’t see your question here, feel free to Send a Message or fill out the contact form below. I’m always happy to help!
Why Can’t I Add an Item to My Cart?
If there’s no “Add to Cart” button, the item is currently out of stock. Check back soon or send me a note if you’re eager for a specific product—I’ll let you know when it’s expected back!
Why Didn’t I Get Free Shipping?
Free shipping applies after any discounts are applied. If your total drops below the threshold due to a coupon or sale, shipping charges may still apply.
Why Am I Being Charged Sales Tax?
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If you live in Texas, sales tax is required because Poly Clay Play is based here.
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If you’re outside Texas and still see tax, it’s likely because you used Amazon Pay, which automatically adds tax based on their policies.
How Fast Will My Order Ship?
I aim to ship same day or next day, but some items are made or poured in-house and may cause slight delays:
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Cutters & Texture Rollers – Printed in-house; may take extra time if not in stock.
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Best Flexible Molds & Frozen Charlotte Molds – Poured in-house; delays possible if not prepped.
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Inka Gold Towers – May be delayed by a day or two. The small jJars are filled fresh when ordered.
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Clay & Other Items – Occasionally listed before they arrive. Orders will be marked “Awaiting Items for Shipment” if waiting on stock.
Orders placed after mail pickup (usually noon CST) will ship the next business day at the earliest.
If you're in a hurry, leave a comment with your order—I’ll do my best to meet your deadline. If I can’t, I’ll reach out so you can decide how to proceed.
How Are Orders Shipped?
I ship via USPS. Clay is packed in heat-resistant bags and then boxed appropriately. Priority Mail typically arrives within 2–3 days.
Where Do You Ship?
Currently, I ship to the United States, Puerto Rico, and Canada. Due to VAT restrictions, I’ve paused international shipping outside these regions.
Still Have Questions?
Fill out the form below or email me. If you call and I don’t answer, please leave a message with your reason for calling—I’ll get back to you with answers as soon as I can!