You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world as long as USPS goes there. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Free Shipping - Poly Clay Play gives free shipping for orders over $100 - USA customers only. In the case of out of stock items, orders that receive free shipping may be held until all items can ship together. If you are in a hurry for an item in your order, please send me a note and every effort will be made to get it to you quickly.
International Customs, Duties and Taxes
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient is the importer of record and is responsible for knowing and complying with the laws & regulations of the destination country. Customs policies can vary widely by country and if customs clearance is necessary it can cause delays beyond our control. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These additional charges are the sole responsibility of the recipient.
In stock items - Normally ship by USPS First Class or Priority Mail within 48 hours after your payment is received and cleared, excluding weekends and holidays.
Shipping Times - Orders ship Monday through Friday (and sometimes Saturday) excluding USPS holidays. It's just lil 'ol me here and I visit my kids as often as possible. If I am out of town, there will be notice at the top of the home page as well as a link on this page explaining the shipping schedule.
In a Hurry? - If you are in a hurry for items, please check here (see Shipping Times above) or send me a note to be sure your order will arrive by the time you need it.
Perishables (Clay, Paint, most liquids) - We take precautions to avoid issues but cannot control shipping temperatures between us so please consider this for your location and time of year when ordering perishable items. If they are exposed to extreme heat, they may be damaged. We are not responsible for "Mother Nature". Please consider Priority Mail for these orders because they should get to you more quickly than 1st Class Mail packages.
Back Order (Out of Stock) Policy - If a product is out of stock, we order it automatically (if it isn't already ordered) and we ship it to you as soon as it is back in stock. In most cases, other items in your order will ship immediately and there will be no additional cost for back ordered items that ship later. If you need a product in a hurry or by a specific date, please contact us to ensure that it is in stock and can reach your location by your desired date.
Orders with out of stock items are sometimes held if the items are expected to be in stock within 5 days. Every effort is made to notify you of shipping delays. Sometimes I forget to send a note. You can always check the status of your order by signing into your account. Please click the Understanding Your Account link above for more details about what the various order status terms mean. Awaiting Shipment refers to delayed shipments.
Orders that receive free shipping may be held until all items can ship together.
NEVERKnead Machines - They ship directly from my supplier. If your order contains other items,they will come directly from Poly Clay Play.
Poly Clay Play takes your privacy seriously. Any information you provide will not be shared, sold or given to any other party. Your order is handled securely through the PayPal or Amazon gateway. We do not have access to your credit card number or information other than your name, address, phone number and email address. This information is used only for shipping your order and contacting you in case of any questions regarding your order.
Coupon codes are available as a courtesy. I like to help you save when I can! Most coupon codes won't work for polymer clay because I have discounted clay as much as possible already.
If you have any questions or concerns, please send me a note using the form below.
Thank you for visiting Poly Clay Play!