Why Does Shipping Cost So Much?
You can sometimes choose USPS First Class but to be honest, I like using Priority mail because it includes insurance, tracking and it gets there quickly but, shipping is calculated by the USPS. If you don't see a First Class option, then the package weighs more than the USPS will allow for a First Class package and it has to ship Priority. I don't have a choice.
Sometimes the USPS calculator doesn't charge the right amount because it doesn't "know" how much I can fit in a package. When the shipping charged is way over what it should be, I credit the difference back to your Poly Clay Play account. I'm pretty sure other companies don't do that.
There is a $3 handling fee charged once per order. This helps me pay for the expensive materials I use to make sure perishable items ship safely and it helps when the USPS calculator doesn't charge enough.
US $100 orders ship free, not even the handling fee is charged, so when you order $100 dollars worth of Pardo for example, after I pay the cost for shipping, supplies and my cost for the clay, I make about $20 on that $100 order and that doesn't include my time.
I try to give great customer service. I'm always happy to help you. If you send a note, I will respond. If you don't hear from me then your email probably got lost in cyberspace... please send another note. It's just lil' ol' me here and I do my best to get orders shipped as quickly as possible. Most orders go out the same or the next day. I try to treat you the way I would like to be treated.
I also try to offer the best prices possible. I don't charge the suggested price for items. I do need to make a living though. An example would be, I make 77¢ on a package of Pardo Art Clay. The suggested price is $3.39. I make even less on other brands. I then ship it in a special envelope that costs me extra but protects it from extreme temperatures.
I don't track what is in stock on my site so that you can purchase what you want without having to come back and pay shipping again. If I am out of a product, I usually ship what I have and ship the rest when it is back in stock at no additional shipping cost to you. Also, there are bulk price offers on many items. The more you buy, the more you save.
I set up incentives for loyal customers. On your third order placed at Poly Clay Play, you will get a small credit automatically since you continue to shop with me. On your 6th order you get a bigger credit and on your 9th and all future orders, $3 is credited.
I recently set up a Rewards Program which lets you earn points you can use on future orders. For every dollar you spend, you get a point. Points can be redeemed for free items or coupons for percentage discounts or coupons for money off your total order. Visit the Rewards Program page and click on Join Today to see the current offers. (Be sure to click Show More). You can earn enough points to get a NEVERknead Machine free ($125 value). To be able to offer it, this program costs me $29/month but I feel your loyalty is worth it so thank you!
I am not complaining about any of this. I just want to explain why things cost so much. I am not out to be a millionaire but I do need to make a living... as I said it is just lil' ol' me.
If you have more questions, please fill in the form below to send me a note.